Initial version during the development phase, pending legal review before the commercial launch.
1. Who processes your data
WAQR is the data controller for the people who use the website and the dashboard (account users). For privacy questions write to hola@waqr.app.
Regarding the messages, contacts and files of a customer company's WhatsApp connections, that company is the controller and WAQR acts as processor, following its instructions.
2. What data we process
Account data: name, email address, password (irreversibly hashed), organization, role and language.
Usage data: logins, IP addresses, browser, actions recorded in the activity log and technical data needed for security.
Connection data: linked phone number, connection status, messages, contacts and files exchanged, for the plan's retention period.
Billing data: plan, period, amounts and receipts. Card data is processed by the payment provider; WAQR does not store it.
Linking data: your user and company identifiers in Emboxia, Zygore or AXEN when you connect WAQR from those products. We never link accounts by matching emails.
3. Why we use it
To provide the service: keep connections alive, deliver messages to authorized applications and show the history.
Security: detect unauthorized access, abuse and spam; keep the activity log.
Billing and service communications: charges, connection alerts, changes to the terms.
Product improvement, using aggregated data that does not identify individuals.
4. Legal basis
Processing is based on the performance of the service contract, on compliance with legal obligations (billing, requests from authorities) and, for commercial communications, on your consent, which you can withdraw at any time.
6. How long we keep it
Messages and files are kept for your plan's retention period and then deleted. Account data is kept while the account is active and, after closure, for as long as legal obligations require. You can request the complete deletion of your organization when closing the account.
7. How we protect it
Data isolation between companies verified with automated tests, encryption in transit, secrets encrypted at rest, staff access limited to reported incidents and logged, and backups. More detail on the security page.
8. Your rights
You can exercise your rights of access, rectification, cancellation and objection, and request the portability of your data, by writing to hola@waqr.app from your account email. We will answer within the legal deadlines. You may also contact Peru's National Authority for Personal Data Protection.
10. Changes to this policy
We will publish the current version here with its date. If a change substantially affects how your data is processed, we will notify you by email before it takes effect.